Privacy Policy

Effective Date: 15 January 2025

At uvientoras, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you visit our website or participate in our budget education programs.

We're committed to transparency about our data practices. If something here doesn't make sense or you have questions, we're always happy to chat about it.

Privacy Officer Contact: Shop 20A, Riverside Plaza, 131 Monaro St, Queanbeyan NSW 2620, Australia | Email: help@uvientoras.com | Phone: +61402066917

Information We Collect

We collect different types of information depending on how you interact with our services. Here's what that looks like in practice:

Information You Give Us Directly

When you register for our programs, contact us, or use our website, you might provide:

Contact details: Your name, email address, phone number, and physical address
Account information: Username, password, and profile preferences
Program enrollment data: Course selections, learning preferences, and educational background
Payment information: Billing details and transaction history (note: credit card numbers are processed by our payment provider and never stored on our servers)
Communication records: Messages you send us, feedback, and support inquiries

Information We Collect Automatically

Like most websites, we gather some data automatically when you visit. This helps us improve your experience and fix problems:

Device and browser info: IP address, browser type, operating system, and device identifiers
Usage patterns: Pages you visit, time spent on our site, links you click, and how you navigate through our content
Location data: General geographic location based on IP address (not precise GPS coordinates)
Technical data: Error reports, performance metrics, and system diagnostics

Information from Third Parties

Sometimes we receive information about you from other sources, such as:

Social media platforms if you choose to connect your accounts
Payment processors and financial service providers
Marketing partners and analytics providers
Public databases and identity verification services where permitted by Australian law

How We Use Your Information

We use the information we collect for specific purposes that make our services work better for you:

Service Delivery

Processing enrollments, providing access to learning materials, managing your account, and delivering the educational content you signed up for

Communication

Sending course updates, responding to your inquiries, providing customer support, and sharing important program information

Improvement

Analyzing how people use our website, identifying technical issues, developing new features, and enhancing our educational content

Security

Protecting against fraud, unauthorized access, and other security threats while maintaining the integrity of our systems

Legal Compliance

Meeting our obligations under Australian privacy laws, tax regulations, and other legal requirements

We won't use your information for purposes beyond what we've described here without getting your permission first.

Your Privacy Rights

Under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), you have several rights regarding your personal information. Here's what you can do:

Access Your Data

You can request a copy of the personal information we hold about you. We'll provide this within 30 days, usually at no charge.

Correct Information

If something we have on file is wrong or outdated, you can ask us to fix it. We'll update it promptly and notify anyone we've shared it with.

Delete Your Data

You can request deletion of your personal information, subject to legal and contractual obligations we need to fulfill.

Object to Processing

If you disagree with how we're using your data, you can object. We'll stop unless we have compelling legitimate grounds.

Withdraw Consent

For activities requiring your consent, you can withdraw it at any time. This won't affect anything we did before you withdrew consent.

Lodge a Complaint

If you're not satisfied with how we handle your privacy concerns, you can complain to the Office of the Australian Information Commissioner.

How to Exercise Your Rights

Send your request to help@uvientoras.com or write to our Privacy Officer at Shop 20A, Riverside Plaza, 131 Monaro St, Queanbeyan NSW 2620, Australia.

We'll need to verify your identity before processing certain requests. This usually means asking for a copy of your ID and confirming details from your account.

How We Protect Your Information

Security isn't just a checkbox for us. We've built multiple layers of protection into our systems:

Our Security Measures

Encryption of data in transit and at rest using industry-standard protocols
Secure servers located in Australian data centers with physical access controls
Regular security audits and vulnerability assessments
Staff training on data protection and privacy best practices
Multi-factor authentication for sensitive account access
Automated backup systems and disaster recovery procedures
Restricted access to personal information on a need-to-know basis
Network monitoring and intrusion detection systems

That said, no system is completely invulnerable. If we experience a data breach that poses a serious risk to you, we'll notify you and the relevant authorities as required by Australian law.

Data Retention and Deletion

We don't keep your information longer than necessary. Here's our approach to data retention:

Active Account Period

While you're actively using our services, we retain all information necessary to provide those services effectively.

After Account Closure

Most personal information is deleted within 90 days of account closure, except where we have legal obligations to retain it longer.

Financial Records

Transaction records and billing information are kept for seven years to comply with Australian taxation requirements.

Legal Hold Periods

Information subject to legal proceedings, investigations, or disputes is retained until those matters are resolved.

Anonymized Data

Some usage data may be anonymized and retained indefinitely for statistical analysis and service improvement.

Sharing Your Information

We're careful about who we share your information with. It only happens in these situations:

Service Providers

We work with third-party companies to help run our business. These include:

Cloud hosting providers who maintain our servers and databases
Payment processors who handle financial transactions securely
Email service providers who help us communicate with you
Analytics platforms that help us understand website usage
Customer support software providers

All these partners are contractually required to protect your information and use it only for the specific services they provide to us.

Legal Requirements

Sometimes we're legally required to disclose information, such as:

In response to court orders, subpoenas, or other legal processes
To comply with tax, financial reporting, or other regulatory obligations
When necessary to protect the rights, property, or safety of uvientoras, our users, or others
In connection with investigations of fraud or illegal activity

Business Transfers

If uvientoras is acquired by or merges with another company, your information may be transferred as part of that transaction. We'll notify you before this happens.

International Data Transfers

Cross-Border Data Handling

While we primarily store data in Australia, some of our service providers operate internationally. When we transfer your information overseas, we ensure:

The receiving country has substantially similar privacy protections to Australia, or we implement contractual safeguards such as Standard Contractual Clauses approved by the Australian Information Commissioner.

Countries we may transfer data to include the United States and members of the European Union. We regularly review these arrangements to maintain adequate protection standards.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to function properly and provide you with a better experience. Here's what we use:

Essential Cookies

These are necessary for the website to work. They include authentication tokens, session identifiers, and security features. You can't opt out of these without breaking the site.

Performance Cookies

These help us understand how visitors use our site so we can make improvements. They collect anonymous information about page views, navigation patterns, and error messages.

Functional Cookies

These remember your preferences and settings, like language choices and display options, to personalize your experience.

Managing Cookies

Most browsers allow you to control cookies through settings. You can usually block or delete cookies, though this may affect website functionality.

For more information about cookies and how to manage them, visit www.aboutcookies.org or www.allaboutcookies.org.

Children's Privacy

Our services are designed for adults. We don't knowingly collect information from anyone under 18 without parental consent.

If you're under 18, please have a parent or guardian review this policy and provide consent before using our services. If we discover we've collected information from a minor without proper consent, we'll delete it promptly.

Parents or guardians can contact us at help@uvientoras.com to review, modify, or delete their child's information.

Changes to This Policy

We update this policy occasionally to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you by:

Posting a notice on our website homepage
Sending an email to the address associated with your account
Displaying a prominent notification when you log in

The "Effective Date" at the top shows when the current version came into effect. Continuing to use our services after changes take effect means you accept the updated policy.

We encourage you to review this policy periodically. Past versions are available upon request if you want to see what changed.